Transport Insurance

Transport Insurance Policy

Transport insurance covers the loss of your package “during transit”.

We strongly advise all customers pay an additional delivery insurance fee to insure their product(s) whilst in transit. Optional shipping insurance will be available and added to all customer’s baskets at checkout by default. Please note that by choosing not to insure your product, you will be responsible for any delivery damages and/or losses. Kindly note that insurance fees are non-refundable. Furthermore, all insurance claims related to the shipment must adhere to specific timelines as established by the shipping company for processing your claim.

You are able to remove the $7.00 transport insurance from your basket if you do not want transport insurance. However, if your package is lost during transit, you are not covered for a re-shipment. It is always advisable to have transport insurance as packages can sometimes get lost.

A package ‘in transit’ should be given 4 weeks without a new scan (excluding customs inbound scans) before approved as formally lost.

A ‘delivered’ package is subject to formal investigation with the delivery courier before approved as formally lost.

Once approved as formally lost, packages are re-shipped only; no refund is given for lost packages.

Transport Insurance does not cover packages left in a safe place, with a signature release/waiver request selected at checkout.

If a lost package is found and delivered, you agree to pay 50% towards the re-shipment.

Transport insurance does not cover the loss of packages which have been returned back to us after an attempted delivery, when you have had ample time to collect your package from the post office.